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On behalf of its member banks, the Malta Bankers’ Association would like to caution bank customers, and in particular internet banking users, never to give out personal internet or telephone banking User Identification details,  passwords or security token details. It is never any bank’s policy or practice to contact customers and to ask them for such information.

Fraudsters often send forged e-mails, purporting to be from banks, designed to fool recipients into giving such personal financial data. Under no circumstances should customers respond to such requests, which could lead to financial loss.

Suspicious e-mails should be forwarded by customers to their bank for further investigation. Furthermore, it is recommended that customers make active use of e-mail filtering software which helps to identify fraudulent, malicious or hoax e-mails.

James Bonello

Secretary General